Cannot access to GROWI

Main reasons why you cannot access GROWI

• The number of users created on your GROWI (wiki) has exceeded the maximum number of users for the plan you have subscribed to on GROWI.cloud, and GROWI is automatically down.

  • Please refer to Price Plan for details.

• The server on which the GROWI main unit is running is in the process of restarting.

• An error of unknown cause is occurring in GROWI.

Solution

• When the maximum number of users has been exceeded (2 patterns)

  • Pattern 1
    • Change the plan and increase the number of users that can be created.
  • Pattern 2
    • Restart GROWI from the application details page on GROWI.cloud and access GROWI.
      From the user management page, delete the number of accounts so that it is less than the limit.

• If the cause is unknown

  • lease check the relevant application log.
    • How to check
      • On GROWI.cloud, select "View Log" from "Operations" in the upper right corner of the application details screen of the stopped application.
  • If it is possible to solve the problem by yourself from the log, we would appreciate it if you could solve the problem by yourself.