# Cannot access to GROWI
# Main reasons why you cannot access GROWI
The number of users created on your GROWI (wiki) has exceeded the maximum number of users for the plan you have subscribed to on GROWI.cloud, and GROWI is automatically down.
- Please refer to Price Plan for details.
The server on which the GROWI main unit is running is in the process of restarting.
An error of unknown cause is occurring in GROWI.
# Solution
When the maximum number of users has been exceeded (2 patterns)
- Pattern 1
- Change the plan and increase the number of users that can be created.
- Pattern 2
- Restart GROWI from the application details page on GROWI.cloud and access GROWI.
From the user management page, delete the number of accounts so that it is less than the limit.
- Restart GROWI from the application details page on GROWI.cloud and access GROWI.
- Pattern 1
If the cause is unknown
- lease check the relevant application log.
- How to check
- On GROWI.cloud, select "View Log" from "Operations" in the upper right corner of the application details screen of the stopped application.
- How to check
- If it is possible to solve the problem by yourself from the log, we would appreciate it if you could solve the problem by yourself.
- lease check the relevant application log.