Help Payment

# Payment

# Accepted Payment Methods

  • We only accept credit card payments.

# Accepted Credit Card Brands

  • We accept the following brands of credit cards.
    • Visa
    • Mastercard
    • American Express
    • Discover
    • Diners Club
    • JCB

# If Your Card Expires After Payment

  • If the payment was not made (failed) during subscription renewal, the following will occur
    • All GROWI App operations for the organization will be prohibited
      • Access to GROWI will be disabled.
      • No automatic downgrade to the FREE plan will be performed.
    • All Apps will be suspended after a certain period of time

# Settlement Timing and Details When Changing Plans

  • Conditions for immediate payment(see Immediate Payment (opens new window) for details)
    • When switching from a recurring payment that does not require payment (e.g., trial or free recurring payment) to a paid recurring payment
    • When the billing period changes
  • Behavior of the payment when the conditions are met
    • If the calculated difference is greater than zero, you will be billed and paid immediately (payment in advance)
    • Settlement is performed immediately, taking into account the one-month (or one-year) plan usage fee for the new plan and the daily rate for the old plan.
    • Automatic renewal of the recurring payment will be set up after one month (or one year) from the date of the change.
  • Settlement behavior when conditions are not met
    • No immediate settlement will be made and the billing date will not be changed.
    • You will be billed at the time of your next auto-renewal for a fee that takes into account the one-month (or one-year) plan usage fee for the new plan and the pro-rated fee for the old plan.
    • If the calculated difference is negative, the difference will remain as a "credit*" and will be used for payment at the time of the next auto-renewal.

# About Statement Notation

Due to the specification of Stripe service (opens new window), which is used for the payment function of GROWI.cloud service, some product names on the statement are shortened.

Please see below for details.

Itemized billing statement Plans and options corresponding to the products listed on the left
FREE => Free
LITE => Lite
VALUE => Value
STANDARD => Standard
BUSINESS => Business
BASIC => Basic
B_STANDARD => Business Standard
B_PRO => Business Pro
A_LITE => Academic Light
A_VALUE => Academic Value
EXTRA_APP1 => Additional app limit (for Business Standard Plan / Business Pro) Option
STORAGE20G => Storage (20GB) Option