Withdrawal

Account Cancellation

• GROWI.cloud does not currently support account cancellation functionality through the web interface.
• If you wish to cancel your account, please follow the steps below and contact our service desk through the inquiry page.

Cancellation Process

To delete account information and GROWI data, and completely stop paid subscription:

1. Delete the GROWI application
   • Delete GROWI apps created on GROWI.cloud from the administration screen
   • If you have multiple organizations, delete the apps from all of them.
2. After completing the app deletion, please contact us through the inquiry page about your wish to cancel your account.
   • https://growicloud.atlassian.net/servicedesk/customer/portal/1 (opens new window)
3. Our service desk will delete your GROWI.cloud information and card information.

To maintain GROWI data and only change to the free plan:

1. Please contact us through the inquiry page about your desire to change to the free plan.
   • https://growicloud.atlassian.net/servicedesk/customer/portal/1 (opens new window)
2. Our service desk will change your plan accordingly.
   • Please note that if you change to the free plan without deleting your GROWI application, your GROWI pages will become public.

Cancellation Policy (Notes)

• If you interrupt or abandon the service while subscribed to a paid plan without performing cancellation (withdrawal) operations, you may incur damages.
• Please be sure to read the following precautions.

Payments Incurred Due to Failure to Cancel a Recurring Payment

• If a charge is incurred to a registered credit card without cancellation (withdrawal), no refund will be made.
• If a credit card is registered, the monthly (or yearly) usage fee calculated based on the information during the contract will be automatically deducted from your credit card.